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Troubleshooting

Troubleshooting

This section is a guide to help users of the Interceptor ID® products to fix their common problems.

Troubleshooting List

  1. Problem: The caller ID display on my phone does not receive caller ID information.
    Solution: in order to correct this look on the back of the unit you will see a recessed rectangular indentation with some small switches using a paper clip or some other small object and SLIDE switch #2 to the UP position or ON position.
  2. Problem: When I answer the phone sometimes I hear a tone that sounds like a Fax connection signal, why is this happening?
    Solution: The P2P Unit is resending a Caller ID signal to the screened telephone handsets. Most likely you are hearing this tone because you are not screening all of your household telephones with additional receivers.
    You have four options :
    1. Place a remote receiver on each telephone handset that is connected to the incoming line. Up to 4 remote receivers are supported, so this is your most effective solution.
    2. If a telephone handset is not going to be screened with a remote receiver then the ringer on that handset can be turned off.
    3. If all of your screened phones are not capable of receiving Caller ID signals, then Control Switch #2 on the Bottom of the P2P Console can be switched to the off position. This disables the retransmit function.
    4. Simply wait to answer your phone a couple of seconds after the second ring, and you will not hear any tone.

  3. Problem: Sometimes the P2P unit shows “INCOMING CALL”, why did it not properly receive and display the caller ID information?
    Solution: “INCOMING CALL” This is an error message for a bad caller ID packet. The unit did not receive the correct caller ID. The things that should be looked at first is as follows
    1. No caller ID service
    2. No DSL filter
    3. Bad DSL filter
    4. Unit is placed after a phone / fax switch
    5. Line noise from wet phone lines or Bad phone cord

    The “INCOMING CALL” message is also caused by either of the following, and is usually cleared up with the associated recommendations.

    1. Each telephone handset is not screened with a remote receiver, so when the phone is answered immediately after the first ring the telephone service provider will cancel the transmission of Caller ID data. The transmission of Caller ID data is completed midway between the first and second ring of the incoming call, so it is best to always answer your calls after the second ring.
    2. If you are subscribed to DSL service you may be experiencing noise interference. Some DSL connections have more noise than others, so try a different type of DSL filter. The Z series filter can be purchased at our web store, it has been tested with the P2P unit and has been found to provide superior performance.

    In cases where the high frequency line noise is too broad for a DSL filter the Interceptor ID® unit can be modified with an internal filter that has worked for all know noise problems -call technical support for information on this(NOTE: This is done with no cost to the customer).

  4. Problem: Can I block calls without setting the system for SIMPLE or DATABASE screening modes?
    Solution: Yes you can, For example - If you wish to block 866-xxx-xxxx incoming telephone numbers, simply dial 866# and hang up the attached handset, then complete the procedures to add the record to your database (remember to set the desired port routing). If the port setting was selected to be the ANS MACH port only then any 866-xxx-xxxx call will be routed to your answering machine and your system would not be screening any other types of calls. (It is common for phone solicitors to be calling from an 866 based number). You can block a specific 10-digit phone number simply by reviewing and saving the offending call with a port selection of ANS MACH only.

 

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